When I select an employee from the list or when I try to clock IN or OUT, I get an error message saying: "Warning, the action was not completed. The time file of this employee seems to be invalid". What should I do?
A: In most cases, this happens when someone edits the employee time files manually instead of using the built-in Time Editor. It may also be a sign of an employee who is trying to cheat. Read this to learn more about this problem.
Q: While starting or using LionClock on Windows 2000/XP/2003/Vista, my computer asks me to insert Microsoft Office or Access CD or gives me a 1706 error. What is going on?
A: LionClock doesn't use or depend upon Microsoft Office or Access. However, LionClock uses the Microsoft Common Control component (Mscomctl.ocx) for certain dialog features. This is a standard Microsoft file that is frequently upgraded by applications including Microsoft Office. This is a known Office 2000 issue that has several causes. One cause is that Office was installed on Windows 2000/XP/2003/Vista using a non-administrative user account. In that case, when Office installed the Mscomctl.ocx file, it could not register it properly. Therefore, when launching any third party applications that reference the control, Windows will either prompt for the Office CD to complete the installation or generate an error.
The solution is to load the Office CD when prompted and allow Office to complete the installation. If you receive a 1706 error instead of the CD prompt, you must login with an administrator account, start the affected application and load the Office CD when prompted. For more detailed information about this known Microsoft issue, refer to this knowledge base article.
Our customers have reported this behavior with some installation of MS Office, MS Access and Nero Burning Rom.
If the instructions above don't help, keep in mind that similar behavior could also be observed when a few registry keys might have been accidentally removed by uninstalling Corel products. For detailed instructions on how to fix this issue, read this.
Q: While starting or using LionClock Pro I get an error 10048, 10061 or 10047. What should I do?
A: In most cases, these errors are related to your network configuration and prevent LionClock Server and Client from communicating with each other. Please read our network troubleshooting guide that explains the most probable causes and solutions for each of these run-time errors.