Using LionClock
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Q: I have enabled PIN numbers. Why LionClock doesn't ask for a PIN number?
A:
To require employees to enter their PIN number each time they clock IN and OUT, go to the "Manage - Options" menu, switch to the "Interface" tab and put a checkmark next to "Require employees to enter their PIN". Then, click the "Apply" button. Stand-alone, non-networked edition of LionClock will now ask for PIN numbers.

However, if you are using the Pro edition, LionClock Server will not ask for a PIN number because LionClock Server was designed to be used by the administrator only. It allows you to print payroll reports and manage your employees. Ideally, no employees should be allowed to use LionClock Server. Therefore, no PIN is necessary.

However, LionClock Clients are designed to be used by employees and will ask for a PIN number. Once you enable PIN numbers, each LionClock Client will require employees to enter their PIN number each time they clock IN and OUT.

Q: Is there a way for the administrator to edit time files if an employee forgets to clock IN or OUT?
A:
Yes, definitely. Click here for step by step instructions.

Q: We lost our administrator password. Can it be recovered?
A:
If you lose or forget the administrator password, you will no longer be able to perform management tasks such as creating payroll reports, correcting time entries or adding new employees. Fortunately, you can always contact us by filling out this special password recovery form and we will provide you with the appropriate instructions.

Q: Does LionClock support semi-monthly pay periods?
A:
Yes! The current version of LionClock supports any type of pay period including:

Weekly and Biweekly
Monthly and Semi-Monthly
Daily

Q: Can LionClock keep track of vacation, sick and holiday hours?
A:
LionClock allows you to automatically credit your employees for specific holidays. To learn how to configure paid holidays, read this.

As far as sick and vacation days are concerned, LionClock has no specific feature to handle that, but such hours can be added in form of time entries. For example, to give an employee extra 8 hours you can do this:

IN   02/07/2005   10:00   
OUT   02/07/2005   18:00

To add such a record, select the employee from the list and go to "Manage - Edit Employee Time", choose "Add time entries". When adding time, use the comment field to describe the hours you are adding.

Q: How can we require employees to enter a PIN number each time they clock In or Out?
A:
To use the personal ID numbers (PINs) you have to enter a PIN each time you create a new employee. You can see/modify employee info by going to "Manage - Modify Employee Info".

Once all your employees have received their PIN numbers, go to "Manage - Options" and check the "Require employees to enter their PIN" on the "Interface" tab. LionClock will now be asking for a PIN each time someone wants to clock IN or OUT. If this doesn't happen, read this
for more details.

Q: How does time rounding work?
A:
Click here for a detailed explanation.

Q: Does LionClock support different pay rates for the same employee?
A:
It can be done, but not directly. If you have an employee named John who sometimes works as a salesperson and sometimes as a technician, you can simply create two employees in LionClock. Example:

1) "John Salesperson" (Regular salary: $8.00)

2) "John Technician" (Regular salary: $14.00)

Q: Can payroll reports be exported to our accounting software?
A:
Yes, LionClock allows you to easily export payroll report data. Click here for detailed instructions.

Q: Can I use LionClock with magnetic cards or a barcode reader?
A:
Yes, LionClock supports magnetic cards and barcode readers. Click here for detailed instructions.

Q: LionClock has a "View Hours" button. What does it do and how do I enable it?
A:
The "View Hours" button allows your employees to see their own time card without bothering the management. To activate this button:

Stand-alone edition: Go to Manage - Options and check the option that says Allow employees to view their working hours on the Settings tab.

Networked Pro edition: Go to Manage - Options in each LionClock Client and check the option that says View their working hours from this computer.

Q: I am moving LionClock to another computer. How can I keep all the settings and time entries?

A:
Please follow these steps:
On the old computer:

1) Create a backup file by going to Manage - Backup Data. This file contains all your settings, passwords and employee time files.

2) Copy this backup file to a portable USB drive.

On the new computer:

1) Install LionClock using the most recent setup file you can download from our web site.

2) Once you have installed LionClock on the new computer, go to Manage - Restore Data menu.

3) Select the backup file you previously saved to a USB drive. You should then see a message confirming that the data was successfully restored.

4) Start LionClock and check if everything is ok. All your employees should be there as well as other settings.


Q: I need an additional feature to be added to LionClock. Will you do that for me?

A:
Every week we receive a considerable amount of emails with lots of suggestions to make LionClock more advanced. Even if we read every email, we cannot add business specific or rarely requested features. Only features that apply to most companies or a considerable percentage of them can be implemented. Otherwise, LionClock would rapidly become a very user-unfriendly program with tons of hard to understand options and that is not something we aim to achieve.