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Frequently Asked Questions - Version 2011 and version 3.xx


Before You Buy

Installing LionClock

Errors and Bugs

Keeping your software up to date is one of the best ways to avoid errors, bugs and other technical problems. To obtain the most recent setup file, follow these instructions.

Using LionClock

LionClock Pro for Networks

How to Purchase

   

Before You Buy

Q: What should I do before I purchase LionClock?
A:
You should download LionClock and after installing, select "Run in Demo Mode". It allows you to try all the options and features of LionClock before you buy.
   

Q: Why should I use LionClock?
A:
LionClock will save many hours of your time since you won't have to calculate your employees working hours manually.
For a company with 40 employees, paid weekly, it takes about 4 hours of the mangers time to total the time cards. Using LionClock would save this company 16 hours of valuable time every month.
   

Q: What is the difference between the Demo and the Full version?
A:
Actually, there is only one difference. The Demo allows you to have up to 3 employees and the Full version up to 150 employees (200 employees in case of LionClock Pro). Other than that, the Demo version gives you a chance to try all the features that are present in the Full version: nothing is removed or disabled. if you don't see a certain feature in the Demo version, you won't find it in the Full version either.
   

Q: Can I use LionClock on a network?
A:
LionClock (standard version) cannot be run on a network. However, LionClock Pro was designed specifically for this purpose.
   

Q: What is the difference between LionClock and LionClock Pro?
A:
The regular version of LionClock allows your employees to clock IN and OUT on one computer. You will use this same computer to generate payroll reports.

LionClock Pro for Networks is designed for those who want their employees to clock from different workstations. LionClock Pro has two parts: LionClock Server and LionClock Client. The Server part should be installed on the computer you plan to use to manage your employees and generate payroll reports. The Clients are installed on each workstation you want your employees to clock IN and OUT.

Q: I own a previous version of LionClock. How can I upgrade to current version 2011 ?
A:
If you purchased a license after May 31, 2010 you are entitled to a free upgrade to LionClock 2011. If this is your case, then we already added your new LionClock 2011 license to your account. You should be able to obtain your unique license key for the new version by logging to your Online Account without having to contact us.

If you purchased a license before May 31, 2010 you can purchase the upgrade at a discounted price if you own any of the older versions of our software such as version 3, 2 or 1. To purchase an upgrade to LionClock 2011, log in to your Online Account. There, you will see a drop-down box with available upgrade options. Simply choose "LionClock 2011 (for existing users)" or "Upgrade to LionClock Pro 2011 for X Workstations" and click Purchase.

Click here to login to your Online Account. If you don't have your login info, you can try visiting this page to retrieve it by entering your email address.

After purchasing, you will need to download and install new setup file(s). If you are using LionClock Pro, both the Server and all Clients have to be upgraded.

   

Installing LionClock

Q: How do I install and configure LionClock?
A:
In order to install and configure LionClock properly, we highly recommend that you follow these installation guides:

LionClock Installation Guide
LionClock Pro for Networks Installation Guide

Please note that you MUST be logged in as Windows administrator in order for the installation to go well. Most problems our users encounter during the installation happen because they ignore this important advice! For example, when a secretary tries to install LionClock, she might run into many problems related to file permissions, simply because she is configured to be a restricted Windows user or a guest user and doesn't have the privileges to access or write to important Windows system folders.
   

Q: I would like to download and install LionClock on a computer that has no Internet access. How can I do that?
A:
You could copy LionClock's setup file to a CD or a USB drive and then take it to the computer that has no Internet access. In case your computer knowledge is limited, you should ask a local computer guru to transfer the file for you.
   

Q: I already purchased LionClock and cannot find the Full Version installation file. Do I have to pay again?
A:
You can download the most recent Full version setup file from your Online Account at any time. Click here to login to your Online Account. If you don't have your login info, you can try visiting this page to retrieve it by entering your email address.

If you cannot find/retrieve your login info, please fill out this form and, after a manual verification, we will email you your login info.
   

Q: I already purchased LionClock and noticed that you have a newer version of LionClock. How can I download it?
A:
You can download the most recent Full version setup file from your Online Account at any time. If you would like to upgrade to version 2011, please read this to see if you need to pay for the upgrade or not.

Click here to login to your Online Account. If you don't have your login info, you can try visiting this page to retrieve it by entering your email address. If you cannot find/retrieve your login info, please fill out this form and, after a manual verification, we will redirect you to a page where you can download the Full Version installation file.
   

Q: How can I backup the time files and settings so I could restore them later?
A:
You can backup your data by going to "Manage - Backup Data" menu. If something happens to your computer and you have to reinstall LionClock, having a backup will allow you to restore your data. Simply go to the "Manage - Restore Data" menu and point to the backup file you have previously saved. All the settings and employee files would then be restored.
   

   

Errors

Q: When I select an employee from the list or when I try to clock IN or OUT, I get an error message saying: "Warning, the action was not completed. The time file of this employee seems to be invalid". What should I do?
A:
In most cases, this happens when someone edits the employee time files manually instead of using the built-in Time Editor. It may also be a sign of an employee who is trying to cheat. Read this to learn more about this problem.
   

Q: I cannot get LionClock Client connect to Server. I get an error 10061. What is going on?
A:
Something prevents LionClock Server and Client from communicating with each other. In most cases, it's related to your Windows configuration. We have an updated list of common problems and their solutions, available here.

Q: When running LionClock Client, I get an error 10048. What should I do?
A:
In most cases, this happens if you try to run LionClock Client on Windows Terminal Services, Citrix Server or Microsoft Terminal Server. Please use a standalone edition of LionClock instead. If you are a licensed user, please contact us so we could exchange your license at no cost.

Q: When I start LionClock Client, the screen briefly flashes and then closes. What should I do?
A:
Locate the LionClock Client shortcut on your desktop, right-click it and select 'Run as Administrator'. Doing so only once should fix this issue.

Q: I cannot get LionClock to export time entries to QuickBooks or it's not being exported the way I want.
A:
We have put together an extensive list of solutions to common problems related to exporting to QuickBooks.

Q: I run LionClock as a Windows background service and suddenly the service will no longer start. What should I do?
A:
If you are using Windows Server, the Windows user accounts could be set to expire regularly and need to be renewed. If you configured the LionClock service using a Windows user account that has expired, LionClock service will not start. Please login as each Windows user and make sure each user is not expired.

Q: When installing or running LionClock I get an error saying that some file is not registered or one of its dependencies is missing. What should I do?
A:
If you get this error during the installation, please remember that you MUST be logged in as Windows administrator in order for LionClock installation to go well.

If you get this error when using LionClock, run the LionClock setup file again to copy the missing file back in place.

Sometimes, Windows simply refuses to cooperate no matter what you try. In this case, contact us for further instructions and mention the exact file name that is affected.

Q: I have set an administrator password in LionClock, but now it tells me that the password is wrong. Why?
A:
First of all, make sure you are entering the password exactly as you have created it the very first time. Also, make sure CAPS LOCK has not been activated on your keyboard.

There is also a possibility that your password is not being saved. That happens when LionClock was initially installed by a Windows user who was not a Windows administrator. Please note that you MUST be logged in as Windows administrator in order for LionClock installation to go well. Most problems our users encounter during the installation happen because they ignore this important advice! For example, when a secretary tries to install LionClock, she might run into many problems related to file permissions or the password not being saved, simply because she is configured to be a restricted Windows user or a guest user and doesn't have the privileges to access or write to important Windows system folders.

If you need to reset the administrator password, contact us by filling out this special password recovery form and we will provide you with the appropriate instructions.

Q: When using LionClock, I get "Run-time error '75': Path/File access error". What should I do?
A:
In most cases, getting a run-time error 75 is related to Windows file permissions. The employees is probably using a restricted Windows account, most likely without right to write to the folder where data is stored. This should usually be solved in this way:

1) Login as Windows admin
2) Locate the folder where LionClock was installed. Usually,
"C:\Program Files\LionClock\"
3) Right-click the folder "program_data" and select "Properties"
4) On the Permissions tab, you should allow full read-write access to
this folder and it's subfolders to all users, not just admin.
5) Logout as admin and log back in as ordinary user
6) Once you do that, employees should be able to punch without getting the error 75

If you use Windows Vista, the solution is to look at all the parent folders of
C:\ProgramData\LionClock Software\LionClock

and make them all writable and ensure they have proper permissions.
Then, you should also change the owner of the "LionClock Software"
folder so that you, the Windows admin, would be the owner. This is
explained in this very useful YouTube video
 

Using LionClock

Q: I have enabled PIN numbers. Why LionClock doesn't ask for a PIN number?
A:
To require employees to enter their PIN number each time they clock IN and OUT, go to the "Manage - Options" menu, switch to the "Interface" tab and put a checkmark next to "Require employees to enter their PIN". Then, click the "Apply" button. Stand-alone, non-networked edition of LionClock will now ask for PIN numbers.

However, if you are using the Pro edition, LionClock Server will not ask for a PIN number because LionClock Server was designed to be used by the administrator only. It allows you to print payroll reports and manage your employees. Ideally, no employees should be allowed to use LionClock Server. Therefore, no PIN is necessary.

However, LionClock Clients are designed to be used by employees and will ask for a PIN number. Once you enable PIN numbers, each LionClock Client will require employees to enter their PIN number each time they clock IN and OUT.

Q: Is there a way for the administrator to edit time files if an employee forgets to clock IN or OUT?
A:
Yes, definitely. Click here for step by step instructions.
   

Q: We lost our administrator password. Can it be recovered?
A:
If you lose or forget the administrator password, you will no longer be able to perform management tasks such as creating payroll reports, correcting time entries or adding new employees. Fortunately, you can always contact us by filling out this special password recovery form and we will provide you with the appropriate instructions.
   

Q: Does LionClock support semi-monthly pay periods?
A:
Yes! The current version of LionClock supports any type of pay period including:

Weekly and Biweekly
Monthly and Semi-Monthly
Daily
   

Q: Can LionClock keep track of vacation, sick and holiday hours?
A:
LionClock allows you to automatically credit your employees for specific holidays. To learn how to configure paid holidays, read this.

As far as sick and vacation days are concerned, LionClock has no specific feature to handle that, but such hours can be added in form of time entries. For example, to give an employee extra 8 hours you can do this:

IN 02/07/2013 10:00
OUT 02/07/2013 18:00

To add such a record, select the employee from the list and go to "Manage - Edit Employee Time", choose "Add time entries". When adding time, use the comment field to describe the hours you are adding.
   

Q: How can we require employees to enter a PIN number each time they clock In or Out?
A:
To use the personal ID numbers (PINs) you have to enter a PIN each time you create a new employee. You can see/modify employee info by going to "Manage - Modify Employee Info".

Once all your employees have received their PIN numbers, go to "Manage - Options" and check the "Require employees to enter their PIN" on the "Interface" tab. LionClock will now be asking for a PIN each time someone wants to clock IN or OUT. If this doesn't happen, read this for more details.
   

Q: How does time rounding work?
A:
Click here for a detailed explanation.
   

Q: Does LionClock support different pay rates for the same employee?
A:
It can be done, but not directly. If you have an employee named John who sometimes works as a salesperson and sometimes as a technician, you can simply create two employees in LionClock. Example:

1) "John Salesperson" (Regular salary: $8.00)

2) "John Technician" (Regular salary: $14.00)
 

Q: Our company pays overtime for a work week starting on a specific day of the week. Does LionClock support that?
A:
Currently, LionClock calculates weekly overtime for every consecutive 7 days of the pay period you have selected. The day of the week is not taken into consideration. We might add this feature at a later time.  

Q: Can payroll reports be exported to our accounting software?
A:
LionClock allows you to easily export payroll report data. Click here for detailed instructions. Also, LionClock will soon offer seamless synchronization of employee time entries with QuickBooks. For more details and to see when QuickBooks support will be available, visit this page.
   

Q: Can I use LionClock with magnetic cards or a barcode reader?
A:
Yes, LionClock supports magnetic cards and barcode readers. Click here for detailed instructions.
You can attach a magnetic card reader to the computer you installed LionClock on and have your employees clock IN and OUT by swiping their card. Since an employee can only clock with his own card, the risk of someone cheating or "buddy punching" for a friend is greatly reduced.
   

Q: LionClock has a "View Hours" button. What does it do and how do I enable it?
A:
The "View Hours" button allows your employees to see their own time card without bothering the management. To activate this button:

Stand-alone edition: Go to "Manage - Options" and check the option that says "Allow employees to view their working hours" on the "Settings" tab.

Networked Pro edition: Go to "Manage - Options" in each LionClock Client and check the option that says "View their working hours from this computer".
   

Q: I am moving LionClock to another computer. How can I keep all the settings and time entries?
A:
Yes, simply follow these steps:

On the old computer:

1) Create a backup file by going to Manage - Backup Data. This file contains all your settings, passwords and employee time files.

2) Copy this backup file to a USB drive.

On the new computer:

1) Install LionClock using the setup file you have downloaded from our web site. If you do not have it, you can download it from our website at this location.

2) Once you have installed LionClock on the new computer, go to Manage - Restore Data menu.

3) Select the backup file you previously saved to a USB drive. You should then see a message confirming that the data was successfully restored.

4) Start LionClock and check if everything is ok. All your employees should be there as well as other settings.

Please note: Sometimes depending on other software installed on your old and new PCs, the zip library may not work. If this is the case, please locate the "program_data" folder (look at this FAQ entry for help finding it) and copy it to the new PC after installing Lionclock. This will migrate all of your data if the above process fails for any reason.


      

Q: I need an additional feature to be added to LionClock. Will you do that for me?
A:
Every week we receive a considerable amount of emails with lots of suggestions to make LionClock more advanced. Even if we read every email, we cannot add business specific or rarely requested features. Only features that apply to most companies or a considerable percentage of them can be implemented. Otherwise, LionClock would rapidly become a very user-unfriendly program with tons of hard to understand options.

   

LionClock Pro for Networks

Q: What is the difference between LionClock and LionClock Pro?
A:
The regular version of LionClock allows your employees to clock IN and OUT from one computer. You will use this same computer to generate payroll reports.

LionClock Pro for Networks is designed for those who want their employees to clock on different workstations. LionClock Pro has two parts: LionClock Server and LionClock Client. The Server part should be installed on the computer you plan to use to manage your employees and generate payroll reports. The Clients are installed on each workstation you want your employees to clock IN and OUT from.
   

Q: What type of network do I need to run LionClock Pro?
A:
LionClock Pro runs on standard local networks based on the TCP/IP protocol. If you are not sure what type of network you have, we invite you to download the Demo version to make sure it works properly.
   

Q: What is the difference between the Demo version of LionClock Pro and the Full version?
A:
The Demo version of LionClock Pro allows you to have up to 3 employees and the Full version up to 200 employees. In addition, the Demo supports up to 2 workstations only. The Demo version gives you a chance to try all the features that are present in the Full version: nothing is removed or disabled.
   

Q: How to figure out what LionClock Pro for Networks license I need?
A:
All versions of LionClock Pro for Networks can manage up to 200 employees. The license price depends on the number of workstations (computers) you would like your employees to clock on.

Situation: You have 40 employees and would like them to clock IN and OUT on two computers

Solution: Buy LionClock Pro that supports up to 5 workstations

Situation: You have 12 employees and would like them to clock IN and OUT on their own computer

Solution: Buy LionClock Pro that supports up to 15 workstations
   

Q: I found that my employees change the system time before they clock IN and OUT on LionClock Client. How can I prevent this from happening?
A:
In LionClock Pro, the time entries are stored on the Server and are recorded according to the Server's system time. That is why, you don't have to worry about your employees changing the system time of the Client computer. The employees can do whatever they please with the Client's system time and it still won't change anything except the time displayed on the Client's screen.
   

Q: How can I setup LionClock Server to work with all my LionClock Clients?
A:
It is quite simple. Just go to "Manage - Options" in each LionClock Client and enter the IP address of your server. For more instructions, click on the Help button found in "Manage - Options".
   

Q: Can I use LionClock Pro on a network with mixed versions of Windows?
A:
Yes, you can mix different Windows versions together. That includes Windows 2000, XP, 2003, 2008, Windows Vista and Windows 7.
   

Q: Can LionClock Server be displayed as an icon in the system tray?
A:
LionClock Server can be sent to system tray using the "File - Minimize To Tray" menu.
   

Q: Can LionClock Server run as a background service application, even if no one is logged into Windows?
A:
Yes, LionClock Server can be configured to run as a native Windows service application that works in the background.
   

Q: I use firewall software or have firewall capabilities build into my router. I need to know what ports LionClock Pro uses so I could open (allow) them?
A:
In order for LionClock Pro to function properly, you need to make sure TCP and UDP traffic on port 65439 and 65440 is not being blocked.

Q: We want to run payroll reports and manage employees on a computer other than our server. How can we do that?
A:
Usually, you have to use LionClock Server to create payroll reports and correct time entries. The Client is designed for employees to clock in and out only and has no built-in management functions at the present time.

The workaround below will allow you to create payroll reports and correct time entries from another computer. However, you would have to go to the Server to add and remove employees (that wouldn't happen that often).

1) In order to run a LionClock Server on a remote computer, you must first share the folder when LionClock Server is installed (full access sharing).

2) Install LionClock Server on the remote computer using its setup file. Once installed, uninstall it. This procedure allows required system files used by LionClock to be copied to the remote computer.

3) Then, simply create a shortcut that points to "LionClock Server.exe" (on your server) and put the shortcut on your remote computer.

4) You can now create payroll reports and fix time entries without having to go to your server.

5) Remember to use the actual LionClock Server when adding/removing employees.   

How to Purchase

Q: We hired more employees and need to install more LionClock Clients on our network. How can we purchase more licenses?
A:
You can purchase an upgrade (more licenses) by logging to your Online Account. There, you will see a drop-down box with available upgrade options. Simply choose "Upgrade to LionClock Pro 2011 for X workstations"  and click Purchase.

Click here to login to your Online Account. If you don't have your login info, you can try visiting this page to retrieve it by entering your email address.

After purchasing, you will need to enter the new license key into LionClock Server. That will instantly allow you to have more workstations. Please note that existing LionClock Clients don't have to be re-installed.
  

Q: How can I purchase LionClock?
A:
LionClock can be purchased online using a credit card. After paying the licensing fees, you will receive login information to your Online Account, by email. Your Online Account contains your license key allowing you to unlock LionClock instantly. Please note that currently we cannot process credit card orders by phone.
   

Q: Do you accept purchase orders?
A:
At this time, we do not accept purchase orders.

   

Q: Will you send me a CD when I purchase a license?
A:
No. After paying the licensing fees, you will receive login information to your Online Account, by email. Your Online Account contains your license key allowing you to unlock LionClock instantly.
   

Q: What is your refund policy?
A:
LionClock Software does not issue refunds because our web site allows you to download and try LionClock before buying it. Therefore, a customer cannot ask for a refund saying that he was unaware that a certain feature was missing.
Despite the fact that we don't offer refunds, we will be more then glad to help you with different problems you may encounter.

   

Download a Demo version of LionClock

 

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