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I get an error message saying: "Warning, the action was not completed. The time file of this employee seems to be invalid". What should I do?

In most cases, this happens when someone edits the employee time files manually. It may also be a sign of an employee who is trying to cheat. The employee time files can usually be found in these default locations:

LionClock stand-alone edition:
Current version 2.xx: C:\Program Files\LionClock\program_data\timefiles
Previous versions 1.xx: C:\Program Files\LionClock\data

LionClock Server:
Current version 2.xx: C:\Program Files\LionClock Server\program_data\timefiles
Previous versions 1.xx: C:\Program Files\LionClock Server\data

In most cases, this error can be avoided by using the built-in Time Editor. If you need to edit the time files manually, make sure you avoid common formatting mistakes:

  • Do not use tabs between the date and the time, use 8 spaces instead

  • Leave only one new line at the end of the file as shown on one of our online guide pictures

We also recommend reading our online time editing guide for more detailed instructions.

In case you don't succeed

If you followed the instructions and still get the error message, you could email the affected time files to us and we will fix them free of charge. While we cannot promise a fast service, we can usually fix your time file within 2 business days. Usually, we will tell you what the problem was, so you would not need our assistance the next time. Please follow these steps to find the problematic file and email it to us:

Note: You would need WinZip or another compressing utility to do that. You MUST compress the files even if they are very small in size. The compression insures that the file structure won't be modified when you send it as an attachment.

Current version 2.xx

1) Close LionClock

2) Go to the folder LionClock was installed to:
C:\Program Files\LionClock\program_data\timefiles
or
C:\Program Files\LionClock Server\program_data\timefiles

3) In the "program_data" folder find the problematic file that looks like this "employeename.dat" 

4) Right-click it and choose "Add to employeename.zip"

5) Attach the zipped file to your email and send it to us at

Previous version 1.xx

1) Close LionClock

2) Go to the folder LionClock was installed to:
C:\Program Files\LionClock\data
or
C:\Program Files\LionClock Server\data

3) In the "data" folder find the problematic file that looks like this "employeename.txt"

4) Right-click it and choose "Add to employeename.zip"

5) Attach the zipped file to your email and send it to us at

      

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